Customer Escalation Handling
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🔒 Unlock — ₹299Act as a customer service manager at an Indian telco. Build escalation handling SOP for an enterprise customer's repeated network issues. Cover: (1) acknowledgement + RCA initiation within 2 hrs, (2) tier-1 customer-serv…
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#customer-escalation#rca#trai#churn-prevention#b2b
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